Troubleshooting Common Issues

Printer Not Printing

• Check Connection: Is the USB cable securely connected?
• Check Paper: Is the paper roll empty or jammed?
• Test in Windows: Open "Printers & Scanners" in Windows settings, click your printer, and select "Print Test Page". If this doesn't work, it's a driver or hardware issue, not a POS issue.
• Check Selection: Ensure the correct printer is selected in HungryBee > Settings.

Application Application Won't Open

• Already Running: Check the system tray (bottom right, near clock) to see if HungryBee is already minimized.
• Antivirus: Sometimes antivirus software blocks the app. Provide an exception/exclusion for HungryBee POS.exe.
• Restart PC: A simple restart often fixes background process gitches.

Items Not Deducting from Inventory

• Check Recipe: Go to the Product edit screen and ensure "Track Inventory" is enabled and ingredients are mapped.
• Check Stock: Ensure you have sufficient stock of the ingredients.

Data Sync Issues

If you perform a "Backup" or see sync errors:

• Ensure you have a stable internet connection if using cloud backup features.
• Check if firewall settings are blocking outbound connections.

Getting Help

If you are still facing issues, please contact our support team:

• Email: support@hungrybee.com
• Help Center: Visit our website for more FAQs.